Steelman Tools Reviews
Steelman Tools has an overall rating of 4.6 based on 22 reviews. Customer feedback on Steelman Tools is mixed: Steelman Tools reviewers highlight positive aspects like wide range of tools, competitive pricing, good customer service, and fast shipping, which strongly appeal to DIY enthusiasts, professional tradespeople, and tool collectors. However, Steelman Tools is often criticized for its limited product availability, occasional shipping delays, lack of detailed product descriptions, and customer service response time.
22 reviews
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How would you rate Steelman Tools?
All Steelman Tools Reviews (22)
RaymondStanley
April 09, 2020
"My Experience with the 180 Tooth Ratchet"
I got myself a 180 tooth ratchet. Right out of the box, the retaining clip was all bent up, which put too much pressure between the ratchet head and the body. This led to a ton of back drag, totally ruining the whole ratcheting thing. They've really tried to avoid honoring their lifetime warranty; honestly, it feels like it's just a gimmick. I won't be purchasing any of their stuff again.
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HermanRamirez
November 25, 2019
"Great gadget for a reasonable cost"
This is a great gadget for a reasonable cost. I really like how it performs and the value it brings.
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GwendolynShelton
November 23, 2019
"Encountered a problem that wasn't on you..."
Ran into a snag that wasn't your doing or mine. But you really went the extra mile to fix it. Much appreciated!
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Jeff.Green
November 22, 2019
"Awesome Items"
The delivery could definitely be faster, but the stuff we got is fantastic.
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happymeercat514
November 22, 2019
"My experiences with this shop are always great..."
I consistently enjoy shopping here. The products are top-notch and the shipping is quick. What else can I add?
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bigbird207
November 22, 2019
"Mini EngineEAR Diagnostic Listening Tool"
The Mini EngineEAR Diagnostic Listening Tool was a lifesaver for tracking down a rattle in my wife's Explorer that I had been hunting for ages. I've also tried it out on other cars to pinpoint where the noises were originating. Honestly, for the price, you really can't go wrong.
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ElaineBurns
November 20, 2019
"Head of Department"
The parts arrived right on schedule and were in perfect condition.
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JimmyWilliamson
November 18, 2019
"Lug Nut Tool"
I spent quite a few days searching for a lug nut tool for my Tacoma that the tire shop misplaced. Then I stumbled upon your site. The detailed spec sheet and images made it super simple to locate the lug key I was after. I don’t usually write reviews, but when this email popped up, I felt I had to let you know. Thanks a bunch, Steelman!!
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beautifulpeacock127
November 18, 2019
"budget-friendly"
I reckon the wrenches and sockets don't quite match the size they should be. They seem to fit a bit too loosely. However, the other tools they offer are solid and should hold up well over time. Plus, their prices are way better than those tool trucks with the big-name brands.
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throwinn.shade
November 16, 2019
"Quick shipping and great responsiveness"
Super quick shipping and really responsive service. I’d love to see a USPS choice since it’s speedy.
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organicmouse906
November 16, 2019
"Steelman delivers quality items and excellent support"
Steelman delivers quality items and their customer service is top-notch. I had an issue with one of the storage pouches due to a faulty snap, but they sent me a replacement right away. No fuss, just a fantastic experience all around.
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tinyelephant767
November 16, 2019
"Awesome item and helpful customer service when..."
Awesome item and helpful customer service when I needed to send my product back for an exchange!
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JustinStanley
November 16, 2019
"Kudos to Your Quality Team!"
The folks in our Quality/inspection team really dig your products. Keep doing what you're doing!
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TomRogers
November 16, 2019
"Top Notch Experience"
Great items, reasonable costs, speedy and precise delivery (5 stars) *****
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SoniaMarshall
November 15, 2019
"Slim Rechargeable Headlamp"
Dealing with Steelman's customer service was a breeze. The entire process was super smooth and hassle-free. These headlamps are fantastic too! They shine bright, and having a rechargeable battery is a major advantage over constantly swapping out AA batteries. However, the downside is the charging duration. The battery doesn't seem to hold up for long, and it takes longer to recharge than I anticipated.
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